Frequently Asked Questions | ScanCafe

Frequently Asked Questions

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Category: All Categories

General

Is ScanCafe safe? I am worried about parting with my priceless memories.
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What is DPI and why does high resolution matter – 3000 dpi and 600 dpi?
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Do you offer restoration / reconstruction services?
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Why scan/digitize my old photos, negatives and slides?
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What are your customer service hours?
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What type of box should I ship my images in?
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Can I view my pictures on my TV?
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How do ScanCafe gift cards work?
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Are there any kinds of video you will not digitize?
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My pictures are in albums – can ScanCafe scan the album pages without removing the individual pictures?
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What are the three different premium options you offer?
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Do you offer an Express Service and is there a maximum order size?
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Video

Can I get my video delivered on a USB drive, so I can edit the files?
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Do you store my digitized video after my order is complete?
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Are there any kinds of video you will not digitize?
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Will I get to review my video content before I receive my DVD? Can I delete footage?
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Movies

How do I know how much movie I have?
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Can you clean my movie film?
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How should I organize my movie films prior to sending them in?
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Photo

Why scan/digitize my old photos, negatives and slides?
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Can I view my pictures on my TV?
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My pictures are in albums – can ScanCafe scan the album pages without removing the individual pictures?
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I have paper photo prints AND 35mm negatives, so which ones are better to scan?
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If my slides are housed in carousels, magazines, or protective slide display pages, do I have to remove them?
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Can you scan a single negative that has been cut from a strip of negatives?
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Can you remove mold from my old slides?
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Order Process/Organization

What type of box should I ship my images in?
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How do I know how much movie I have?
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Can you clean my movie film?
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How should I organize my movie films prior to sending them in?
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If my slides are housed in carousels, magazines, or protective slide display pages, do I have to remove them?
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How will the image files be organized once digitized and what devices are they playable on?
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What are the three different premium options you offer?
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Do you offer an Express Service and is there a maximum order size?
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Download Options & Sharing

Can I get my video delivered on a USB drive, so I can edit the files?
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Do you store my digitized video after my order is complete?
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How soon and long will my digital download be active on my account after payment?
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How do I access my files from the digital download once my memories are digitized?
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Will I get to review my video content before I receive my DVD? Can I delete footage?
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Can I share my scans with friends and family?
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