Photo Restoration FAQ

Providing us with guidance on what to restore in your image is optional. Our restoration artists are very experienced and know how to repair damaged/poor images. However, if you have special requests, you can include instructions like: "remove blemishes", "remove frame border", "make the hair blonde", etc.

You can upload images in jpeg format. Any image must be less than 20MB in size. Please ensure that your images have enough clarity (we cannot restore a complete blurred image into a sharp image). If for any reason your file cannot be restored, we will let you know during the quote process and you won't have to pay for any images that aren't restorable.

ScanCafe will typically send you a quote in 1-2 business days from the time you upload your images.

We are usually able to complete the restoration of your images within a couple days to a week from the day you approve the quote.

You will be able to download them instantaneously after checkout from your online account. We send you an email notification when the restoration has been completed and is available for your review.

There is no risk. You will get a quote from us and you get to review and accept the quotes prior to making any payment. Our quotes are final and there are no hidden charges. You can review our restoration pricing page to get an overview on pricing. Pricing is based simply on the time spent by the artist and the skill required to restore the image.

We are not offering CDs/DVDs right now. We are offering instantaneous download as soon as you check out.

As restoration orders are small, your restored images will be available to download online forever. However, we request to have a backup. Sometimes, there could be server crashes.

Yes, we can restore black and white images as well as sepia images.

Absolutely. It is critical that we get as much of the original photograph as possible. You can refer to our restoration gallery for examples of torn photos that have been restored.

If you need help in learning how to select images off of your computer and loading them to ScanCafe, then please click here.

Our artists have been through formal training in color concepts, restoration tools, image enhancement techniques, highlight/clipping management, grain reduction and calibration routines. They are proficient and expert in Adobe Photoshop and Corel Draw. All artists must pass ScanCafe's proprietary restoration skills test prior to working on customer images.

Our restoration team is expert in the use of Adobe Photoshop.

We use Nikon sRGB as our default.