We knew before we launched ScanCafe that the care and safety of customer orders would be paramount to success. Therefore, we spent the better part of a year (2006) and a couple of hundred thousand dollars of our own money investing in the logistics and support processes that are so critical to our success. We put this in place and heavily tested it prior to taking a single customer order. We have built a phenomenal back end infrastructure that allows us to physically track thousands of packages on a daily basis. On top of this, we created a set of database management tools that can tell me, at a moment’s notice, where every single ScanCafe customer order is located, anywhere on the globe.
It was also important to us to tie our name to a global leader in shipping – so we have fully integrated our logistics and database management with that of UPS. After placing your order at http://scancafe.wpengine.com you simply print out a fully completed UPS label from your computer – you will notice that there are several barcodes on the label. The one at the bottom is the ScanCafe barcode – it is this barcode that provides the platform for our logistical triumph. Everywhere that your order goes inside of either UPS or ScanCafe, we track your order by that barcode. Automation is key to logistical achievement.
Anyway, we thought we had a pretty phenomenal system – and our track record of 10,000,000 images processed without a single order loss supports this – but compared with the magicians at UPS, we are still neophytes. Check out this story about a typical day in the Worldport UPS facility where over one million packages a day are sorted. It is my goal to have tens of thousands of ScanCafe packages coming through this amazing facility every night. Towards this goal, we will continue to make logistical expertise and the laser focus of customer care pillars of ScanCafe.